At Play.com, we value your custom and take your online security very
seriously. Accordingly we have an additional security check in place.
To perform this check we ask that you contact our Customer Support Team on 0845 800 1020.
How odd! I've never had this before! I duly phoned them up, and after being held in a queue for 5 minutes, listening to "The Worst of Kenny G", I was put through to a chap who claimed that their 3rd party security system required that I confirm my name, age and address over the telephone before they could process the order. I expressed my surprise at this, but did as he requested, and he apologised again, saying that they would take an extra 24 hours to process the security information.
Not exactly making me feel welcome...
Two hours later, I received another email from play.com, stating that:
We are experiencing difficulty verifying your address details. To proceed with your order we will need to see a copy of documentation which confirms your address and credit/debit card details such as your bank statement. Please fax your documentation to +44 (0)1223 202001 for the attention of Statement Requests.
Hang on... they want me to FAX my BANK STATEMENT to them? What decade are they in? Maybe in 1995 they might be forgiven, firstly for having a fax machine, and secondly for being a bit cautious about online purchases, and whether or not the customers can actually afford the goods in question. But this is 2008, when one-click shopping is a reality, and we (the consumers) don't have to put up with non-sensical, rude and invasive questions and demands from second-rate Internet resellers.
I did what every right-minded person would do - I rang up, cancelled the order, gave them a piece of my mind, and placed the order with Amazon instead.
Play have messed up. I assume they don't sell many televisions. I hope they can put their house in order, before they go bust...
No comments:
Post a Comment